Field Service Technician - Portsmouth, NH (Project Management)
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
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Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
Serves as local field service technician devoted to Rosemount Measurement products to ensure our customer needs are met with the highest level of professionalism. Builds customer relationships through solutions-oriented communications. Configures, troubleshoots and repairs Rosemount Measurement instruments, products and systems.
Responsibilities
• Performs on-site demand and contract field services to support our customer's installed base for Rosemount Instruments
• Provide technical assistance on Rosemount products and process applications to customers
• Provide diagnostic, troubleshooting, calibration, and start-up and commissioning services
• Provide support of local installed base and recommend approaches on repair, replace and upgrades
• Provide informal and on-the-job customer training
• Effectively communicates customer needs and opportunities
• Develops effective tactics and strategies to support customer needs
• Execute tactics and strategies to improve customer satisfaction and service growth • Report performance measures towards goals • Full understanding of available service programs
• Effectively utilizes technical skills and abilities to advance relationships with Sales and customers.
• Proper completion of all required reports, certificates, and relevant documents
• Use of the Acclivus R3 dialogue process
• Adherence to all safety, quality, company rules and regulations.
• Responsible for personal safety and those around him/her.
• Participation and involvement in company Safety and Quality programs.
• Perform other duties as assigned.
Additional Information
- Frequent travel - approximately 50% - 75%
Requirements
Education: 1800 hours of technical education or equivalent
Experience: Three (3) years of related experience
Work Authorization
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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