Solvents Customer Service Manager (Finance)

CITGO PETROLEUM CORPORATION

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

This position is on-site in Downers Grove, IL with the CITGO Solvents Group. The Customer Service Manager will analyze and negotiate solutions and is authorized to make independent decisions necessary to manage corrective actions needed to resolve CITGO customer problems to CITGO's benefit as well as to the customer's satisfaction. This role also works closely with Accounting and A/R on billing and invoicing issues. This is a customer service role. The Solvents Accounts Manager establishes and maintains excellent business relationships between Solvents customers and CITGO and the Customer Service Manager is critical to promote and support this relationship.

Expected salary range $90,000-$120,000

Click here for CITGO Benefit package

Application deadline is January 31, 2025

Minimum Qualifications

• Five (5) years of job-related experience or three (3) years of job-related experience with a bachelor's degree

• SAP experience preferred or other ERP system.
• Proficient in MS Excel
• Excellent written and verbal communication skills
• Strong decision-making skills
• Ability to manage workloads and meet deadlines.
• Demonstrate problem solving and decision-making proficiency.
• Adapt to change effectively.
• Ability to balance multiple responsibilities.
• Organizational skills
• Outstanding interpersonal skills

Job Duties

Establish and maintain excellent business relationships between Solvents Customers and CITGO by analysis, investigation, and directing corrective actions to resolve CITGO and customer problems to customer's satisfaction and the protection of CITGO's interest. Anticipate, identify and resolve customer problems, complaints and issues by reducing delays and inaccuracies. Initiating solutions with other managers and identifying systems enhancements to eliminate problems in order to strengthen CITGO's marketer network. This requires the position to anticipate customer problems, implement preventative measures and resolve customer complaints.

This position is a direct extension of the sales force; working closely with the Sales Account Managers analyzing sales reports and identifying sales trends to keep the team advised of region activity. The evaluation and resolution of customer disputes, the providing of information and resolving of problems associated with internal and external groups, enables the Sales Account Managers to direct more of their efforts specifically to sales activities. Position is responsible to plan, develop, initiate, implement and present customized information to customers and Sales, covering training, administrative procedures and support services.

Evaluate shipping errors, negotiate product return, negotiate/ resolve freight claims, research contamination issues and demurrage claims, negotiate resolution and communicate results to customers and sales. Research and resolve customer short payments in Accounts Receivable. Review customer accounts receivable within SAP to determine open items and initiate corrective actions or communication necessary to collect or resolve open items.

Job Duties II

Research of all customer payments, deductions and applicable backup detail. Processes credit/debit memos. This includes strategic review of all customer accounts receivable items within SAP to determine aging open items and initiating corrective actions or communications, including denial letters, to assist the Credit Department in collecting or resolving open item disputes.

Utilizes various software applications including SAP, Salesforce, Customer Web Sites and portals, I.C.E., L.I.S., and Power BI, to coordinate and process customer orders, inquiries and invoice corrections. Initiating order process; including order revisions, order holds and monitoring order blocks, plant and transportations scheduling, post goods issue and customer order inquiries, through to fruition to insure accurate and timely completion.

Responsible for month end close activities, including usage, billing and reconciliation for customers on consignment. Evaluate and maintain closure on third party terminals reconciliation and usage.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 1018