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Systems Support Analyst (Finance)
1.
Provide IT Support to North America End Users - (70%)
Analyze and assign 1st line Help Desk tickets to the Help Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the NA users. (10%)
3.
Handle additional responsibilities or special projects as required. (20%)
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Client Focus - Demonstrates a strong customer orientation, builds partnerships, and work well across functions in order to service internal and external clients in a timely fashion.
Communication Skills - Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining highest level of abilities in all aspects of communication, written, oral, listening and expressing ideas.
Critical Thinking - Understands business strategy and processes while able to apply to local objectives.
Leadership Skills - Ability to model behavior and attributes expected by others.
Team Work - Ability to work effectively independently and harmoniously within a team while communicating a "can do" attitude and positive outlook. Willing to pitch in and do more than is required.