Thompson Hospitality Corporation

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District Manager - Chick-Fil-A (Agriculture)



Who We Are:

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  We employ over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

  • Purpose
    • Give back to our communities
    • Celebrate diversity
  • People
    • Do the right thing
    • Treat people the way you want to be treated
    • Always do your best
    • Be accountable for our actions
  • Performance
    • Serve the highest quality food
    • Provide world-class service
    • Maintain flexibility to better serve our clients

Competitive Benefits:

  • Health/Dental/Vision
  • Paid Time Off
  • 401(k), matched up to 4%
  • Short and Long Term Disability
  • Tuition Reimbursement
  • Employee Referral Program
  • Pet Insurance
  • Discounts: Hotels, Travel, Tickets

Summary: Directs and manages multiple accounts to achieve strategic performance objectives as well as short and long-term profit and total volume objectives. Provides accounts with guidance and motivation, ensures accounts operate within the approved budget, drives growth in the region, develops talent, and supports Key Performance Indicators. Establishes and maintains effective customer/client rapport.

Supervisory Responsibilities: Manages 2-8 subordinate mangers who supervise a team of 10 -100 associates. Responsible for the overall direction, coordination, and evaluation of service to client accounts. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training management teams; planning, assigning, and directing work; appraising performance; coordinating safety standards; setting standards for food and service, management and development of client expectations.

Essential Duties and Responsibilities:

  • Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application within the district.
  • Audits activities to ensure conformance with the Company, government and accrediting agency standards, regulations and food handling codes.
  • Ensures adherence to company sponsored retailing and purchasing programs.
  • Develops & monitors realistic and accurate district budget and forecasts.
  • Reviews and monitors district operations weekly and monthly to ensure accurate financial performance.
  • Ensures that the district financial performance meets Company and client forecasts; optimizes financial performance and operational productivity.
  • Conducts a minimum of one Internal Control Review at each assigned location each academic year.
  • Establishes and maintains effective client contact at the appropriate client level.
  • Identifies client's needs, communicates account progress and new Company programs to client.
  • Ensures that clients are aware of current applicable government regulations.
  • Documents business content of client meetings.
  • Conducts and/or monitors customer, client and associate satisfaction surveys.
  • Participates in the sales, negotiation and presentation process and approves new business.
  • Schedules and coordinates new installations.
  • Conducts client negotiations and/or renegotiates contracts.
  • Coordinates documentation of contract changes.
  • Ensures consistent and equitable administration of human resource policies, procedures and guidelines to facilitate effective employee relations and support the preferred employer focus.
  • Responsible for the coaching, counseling and progressive discipline of associates in the department.
  • Prepares and conducts performance appraisals and audits performance appraisals completed by subordinates and associate files.
  • Ensures a safe work environment.
  • Recruits and trains subordinate positions.
  • Identifies district training requirements.
  • Develops and coaches management associates to meet staffing needs and talent management program, as well as to ensure optimum utilization of district associates.
  • Coordinates union contract negotiations; stays current and abides by all parts of collective bargaining agreements, where applicable.
  • Establishes and maintains effective community relations.
  • Demonstrates flexibility and openness to immediate changes.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: Bachelor's degree; 5 to 10 years related experience and training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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