Equifax, Inc.
Customer Service Representative - Tax Form Management (Healthcare)
WANT TO EARN MORE THAN $21/HR for providing exceptional customer service?
$16.50/hr regular wage + $1.65/hr second shift premium + (up to) $3.17/hr monthly incentive = $21.32/hr
Equifax is looking for skilled Customer Service Representatives to join our team Tax Form Management team, located in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.
These roles are 100% onsite in our Earth City service center.
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, paid time off, and organizational growth potential.
Grow at your own pace through online courses at Learning @ Equifax.
What you'll do:
Work with each contact to establish rapport with and gain the confidence of the caller.
Deliver excellent customer service and strive to exceed customer expectations.
Partner with the internal business area and Internal Service Center teams for tex form matters, escalating issues through appropriate methods.
Document details of client interaction into the system while on the phone.
Follow security processes and procedures at all times when handling calls due to the visibility of personal data
Qualifications:
High School diploma or GED.
6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
Must have experience with email and be able to navigate with common desktop software
Physical Requirements /Environmental Factors (if applicable):
Position is largely sedentary requiring a significant amount of keyboarding
Position requires 100% of time being on the phones
Security requires Equifax badge to be worn at all times and no cell phone can be used in service center or at desk. No texting or phones on vibrate. All cell phones must remain completely out of sight at all times while in service center. An emergency phone number will be provided for family members if outside contacts need to reach contractors during business hours. We have a paging system and a supervisor that can notify anyone of a personal call.
Accountability
Bravery
Curiosity
Collaboration
Think and act differently
Trust
Ownership
Decide-Execute-Ship
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Customer ServiceSchedule:
Full time