Ademco Inc.
Technical Support Assistant (Finance)
JOB ACTIVITIES
YOU MUST HAVE
▪ High School Diploma, or GED.
WE VALUE
▪ Bachelor degree in Management, Computer Science or a technology related discipline
▪ Experience in the industry is preferred
▪ Good interpersonal and verbal & written communication skills
▪ Strong continuous improvement mindset, strong leadership impact
▪ Experience with Salesforce.com and SharePoint
▪ Demonstrated experience with Knowledge Management & Call Center Management
▪ Good administration skills
▪ Some experience with a variety of the businesses product programming languages
RSRRES
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments, and distributor of low-voltage and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. The company has a 40-year, exclusive license to use the Honeywell Home brand for products and will continue to serve more than 100,000 contractors through its ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $4.8 billion company with approximately 14,500 global employees. For more information about Resideo, please visit www.resideo.com .
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Help desk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.Be part of a team that is solving complex technical problems for the customer.Learn to apply highest standards of customer support. Build business acumen while learning to address customer's technical needs.