John Hancock
Sr. Business Analyst (Finance)
Job Description
Under general direction, responsible for performing complex research and analysis of small to medium business initiatives to identify, document and analyze complex processing, service and/or technical improvement opportunities to better manage our LTC Claims block. Business initiatives may also include implementations of proof of concepts leveraging a data-driven pilot and test approach.
Team is responsible for aligning, monitoring and ensuring that US Enterprise Operations IT achieves our strategic goals and KPIs. We support the ideation and execution of key operational and IT strategic deliverables including industry operational and IT research, vendor and capabilities assessments and creation of playbooks and business cases. The primary focus of this role is to support our LTC Claims Management team to iteratively deliver solutions to best manage out LTC Claims business through a data-driven, pilot and test model.
Responsibilities:
Work independently or with management to identify complex operational business issues and develop creative solutions involving workflow procedures and/or new technologies
Review and redefine project plans to ensure plans are complete
Coordinate post implementation assessment and support for all projects and initiatives
Keep current on possible future initiatives affecting the business areas and the Company
May direct activities of other team members
Analyze data and work with management to develop creative solutions
Coordinate recommended process changes, enhancements and implementations including pilot and test plans to validate proof of concepts and gain learnings
Identify and recommend staff training needs in response to process changes or new product/system implementations
Act as liaison between the business and systems areas as solutions are being developed to meet business needs
Influence and negotiate with others to meet project deadlines
Coordinate and work with vendors on specific activities as they pertain to the projects being worked on
Prepare, develop and/or support training materials and user specification requirements
Represent business unit in major division or corporate initiatives ensuring business unit needs are appropriately addressed
Collaborate and build strong working relationships with business partners/vendors
Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way John Hancock does business, and in its delivery of products and services
Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed
Job Requirements:
Bachelors degree preferred
3-5 years of business experience including progressive business analysis experience supporting significant business initiatives
Strong understanding of the business unit including product offerings, and service and management structure
Ability to handle multiple demands and competing priorities of multiple, large initiatives.
Knowledge and understanding of system design and analysis, acceptance and user testing, training and product improvement methodologies.
Strong communications and influencing skills with the ability to articulate business cases clearly and effectively, while motivating team members and negotiating with representatives in other areas
Ability to cultivate relationships with key stakeholders and business senior management.
Demonstrated understanding of issues relevant to broad organization and business strategic goals.
Decisions at this position are made using judgment based on skills and knowledge already developed
Decisions beyond normal day to day may require escalation to management
Project-specific decisions, working with the business
Day to Day operational decision-making authority
Prioritizing and reprioritizing work deliverables and projects for external clients based on changing deadlines, costs, and scope of projects
Managing internal and external resources, clients and advisors to achieve targets
Recommendations on incident management
Recommending action, in some instances, based on stated policy or procedure
Managing medium-to-large scope internal projects to achieve targets
Reconciliation and approval of vendor invoices
Active participation in oversight of key vendors and service providers
Work with Senior Management located in Boston, MA.
Some travel may be required for projects/training as necessary.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.
Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.