John Hancock
Client Experience Specialist, Digital (Finance)
Job Description
We are seeking candidates with a strong desire to make a difference in the lives of our clients while working in a fast-paced startup environment. This position will provide client support to John Hancock Digital products, including MyPortfolio, Twine and COIN.
As a Client Experience Specialist, you will be responsible for communicating with our clients about account information, processing transactions, and diagnosing and following through to resolve their problems with the rest of the team. This position will change and grow as our products change and grow. If you are looking for an opportunity to get started in tech and finance, we want to discuss with you!
Major Responsibilities:
Experience:
Knowledge & Skills
LI-JH- JHC
If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.
Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.