Global Resilience Operations Center - Supervisor (Finance)

The Global Resilience Operations Center (GROC) Supervisor will operate in a lead or working supervisor capacity of the Global Resilience Operations Center (a GSOC-like environment). The center operates electronic physical security systems, including Access Control, Video Surveillance, Physical Intrusion, Incident and Intelligence reporting platforms. Team members provide Global Situational Awareness support, Security & Safety Incident Response and Crisis Management support, Travel Tracking, notifications and escalations.

The goal of the center is to protect employees, facilities and assets worldwide. Using a variety of tools ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open source media, network video management applications and internet and internal collaborative tools, the Global Resilience Operations Supervisors job is to detect, analyze and alert others regarding any condition impacting Equifax assets, businesses or personnel.

The GROC provides 24 hour monitoring and response via the Corporate Security Support Hotline allowing the opportunity for employees, contractors and members of the general public to report threats to physical security, safety, data privacy, ethics violations or any other incident with potential impact to Equifax or its interests.

• This resource should be local to Atlanta and will be required to work from the following Equifax office location - Alpharetta.
• Onsite weekly requirements - Monday through Friday each week.
• This is a 3nd shift position / 7:00 pm - 3:00 am (EST) Monday - Friday.
• Due to the nature of Corporate Security, this role will require additional onsite responsibilities as needed and occasional work outside normal business hours (nights, weekends, holidays, etc).
• This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
• This position is not open to third-party vendors or C2C.

What you will do

• Will operate in a lead or working supervisor capacity of the Global Resilience Operations Center, supervising a team of Physical Security Operations and Technology Analysts, Specialists, and Agents.
• Monitor electronic physical security systems, including Access Control, Video Surveillance, Physical Intrusion, Incident and Intelligence reporting platforms.
• Provide Global Situational Awareness support, Security & Safety Incident Response and Crisis Management support, Travel Tracking, notifications and escalations.
• Assess situations to protect employees, facilities and assets worldwide.
• Detect, analyze and alert others regarding any condition impacting Equifax assets, businesses or personnel.
• Provide 24 hour monitoring and response via the Corporate Security Support Hotline allowing the opportunity for employees, contractors and members of the general public to report threats to physical security, safety, data privacy, ethics violations or any other incident with potential impact to Equifax or its interests.
• Monitors various methods of communication to include email, chat, and phone; engages with internal and external customers.
• Analyzes technical situations and escalates based on set requirements.
• Provide technical support for a range of server platforms.
• Initiates Incident reporting and collaborates with Incident Managers for timely resolution.
• Monitors and performs basic troubleshooting for network and server environments.

What experience you need

• 2 - 5 years of previous related security support and operational experience.
• Experience as a working supervisor (will spend time performing the work supervised).
• Experience effectively responding to incidents, monitoring assets, and communicating to a range of audiences utilizing various channels, including mass notification tools.
• Proficiency level experience using Google Suite (G Suite) environments and Windows based programs.
• Ability to effectively and independently compile high-level Situation Reports (experience includes strong research and critical thinking skills).
• Strong customer service skills and ability to multitask in a fast paced and quickly-changing environment.
• Strong communication, presentation, and organizational skills required. Will be required to communicate to a range of audiences.
• Will have excellent time management skills and is able to demonstrate the ability to prioritize workload based on urgency.

What could set you apart

• A bilingual or multilingual speaker with knowledge of pronunciation rules and natural language processing (highly preferred).
• Prior Law Enforcement or Military experience.
• ASIS International CPP, PSP, or APP Certification.
• Experience in background monitoring enterprise physical security monitoring systems, such as C-CURE or other access control platforms (i.e. OnGuard or Prowatch), Video Surveillance Management Systems (i.e. Avigilon).
• Experience using intelligence monitoring and reporting applications (i.e. Dataminr) in an operations center environment.
• Familiarity with security badging and scheduling technologies and processes.
• Bachelor's Degree

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