The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seek to find creative solutions.
Specific responsibilities are:
Day to day primary interface with customers Develop and deliver quotes to customers Coordinate with Delivery to transition accepted customer quotes into field surveys Support Account Directors in their account interactions Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
Additional information about the role:
The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.
Manages great customer relationships built on trust and a history of excellent results
Is highly responsive to customer needs and pulls in resources as appropriate to ensure we land and execute a bid to the client's satisfaction
Ensures that no clients fall through the cracks, ever
Is expert at discovery and understands the client's needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.
Maximizes efficiency by executing bids effectively
Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
Prepares for objections and demonstrates understanding of concerns. Provides proof to address/minimize objections
Develops solutions aligned with needs and desires of the client
Leverages resources and relationships to ensure a positive outcome for the client
Partners with internal stakeholders to achieve successful client interactions and project outcomes
Delivers messages in a powerful and engaging way
Takes a collaborative approach to negotiations
Is a leader in the relationship with the client during negotiations
Only provides concessions with considerations
Is an exceptional communicator, listens actively, seeks to first understand and approaches challenges with a curiosity mindset.
Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth
Is a driver for continuous improvement: Eliminates the negative feedback associated with failures or client complaints and replaces with a drive for continuous improvement for individuals and the team/group overall.
Use failures as opportunity to learn
Aggressively embraces personal ownership of company-wide goals and objectives
Is proactive. Aggressively pursues opportunities or solutions to problems
Proactively works to assist others in achieving the organizations objectives
Strives to acquire and develop skills by using all company resources available from leadership to colleagues to online and print collateral and learning materials.