Sr. Content Integration Strategist (Finance)

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care -a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
  
• Diverse and inclusive culture
  
• Competitive Compensation & Bonuses
  
• Comprehensive Insurance Plans
  
• Mental and Physical Health Support
  
• Work-from-home flexibility
  
• Fitness Center Reimbursements
  
• Streaming Good time off for volunteering
  
• Wellness workshops
  
• Buddy Program for new HealthStreamers
  
• Collaborative work environment
  
• Career growth opportunities
  
• Continuous learning opportunities
  
• Inspiring workspaces to collaborate and connect with other HealthStreamers
  
• Free employee parking at our Resource Centers in Nashville and San Diego
  

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

This hybrid employee role will function as a liaison between content operations, product management, and commerce.

The primary function of the role will be as a content integration specialist. In this role, they will use a consultative approach in advising product managers and partners on configuration, release, maintenance, and retirement of content products. They are responsible for evaluating potential new partners; adding, maintaining, and retiring content in the HealthStream Learning Management System; and providing escalated support.

The consultative approach expands to advising product managers, commerce, and the broader business on the impact of productizing content and the downstream effects on maintenance, metering, implementation, etc. They will help develop scalable procedures for data management across systems such as HLC, CPM, Shopify, Salesforce, etc.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Consult with Product Managers to recommend the best practices for adding, maintaining, removing, and productizing content.

Lead projects to evaluate and integrate new content from third party partners and developers, following Content Operations established best practices.

Manage assigned product maintenance on a regular or ad hoc basis.

Manage technical relationships with strategic third-party content partners or developers, consulting with them on best practices to achieve an optimal outcome for customers.

Create and implement processes to manage and audit data across systems, such as HLC, CPM, Shopify, and Salesforce, in order to successfully maintain product data interoperability.

Create and maintain relevant process documentation for use by Content Operations, Commerce, Metering, and Product Management, developing new processes as needs evolve.

Understand the needs of Commerce and Metering in order to be able to represent them to Product Managers and Product Teams.

Fosters cross functional collaboration and continuous improvement for all stakeholders of content, including but not limited to Product, Metering, and Commerce.

Understand complex business and systems limitations with regard to product configuration decisions.

Serve as the subject matter expert regarding Content Operations for the Commerce, Metering, and Product Teams.

Qualifications

Requirements

• A minimum of 4 years of experience with HealthStream's Learning Management System (HLC).
  

• A minimum of 3 years of Content Operations experience directly managing strategic, complex, or large partner libraries.
  

• Experience and confidence using all advanced publishing methodologies in HealthStream's Learning Management System (HLC).
  

• Experience integrating product data between HealthStream's Learning Management System, Salesforce, CPM, retail sites, and others as needed.
  

• Experience with Microsoft Word, Excel, SharePoint, Salesforce, Beyond Compare, and EFT.
  

• Understanding of project management methodologies and/or process standardization.
  

• Understanding of SCORM and AICC learning standards.
  

• Troubleshooting knowledge of HealthStream LMS preferred.
  

Qualifications

• Excellent verbal and written communication skills
  

• Excellent customer service skills
  

• Excellent critical thinking skills
  

• High level of technical aptitude
  

• Attention to detail
  
• Ability to thrive in a fast-paced environment.
  

• Ability to respond quickly to changes in priority.
  

• Ability to rapidly identify any business or technical obstacles to success.
  

• Ability to effectively manage multiple projects simultaneously.
  

• Ability to quickly assimilate new information and processes.
  

• Ability to use creativity when problem-solving and present a positive, solutions-oriented approach to obstacles.
  

• Ability to identify efficiency and process improvement opportunities.
  

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
  
• Paid Time Off
  
• Parental Leave
  
• 401k and Roth
  
• Flexible Spending Account
  
• Health Savings Account
  
• Life Insurance
  
• Short- and Long-Term Disability
  
• Medical Bridge Insurance
  
• Critical Illness Insurance
  
• Accident Insurance
  
• Identity Protection
  
• Legal Protection
  
• Pet Insurance
  
• Employee Assistance Program
  
• Fitness Reimbursement
  

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.