Silicon Valley Bank
Sr. Ops Specialist (Finance)
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next
medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and 30 years of experience in the industries we serve, and to partner with passionate, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business.
Join the SVB team and help bring our clients' world-changing ideas to life.
he Branch Operations Responsible for performing and developing knowledge of the departments' daily operations and providing operational support to internal business partners and/or Clients. Works under moderate supervision and
has a general skill set that is applied to the essential functions. Escalates non-routine problems or complex issues.
Accountable for performing standard assigned functions under supervision efficiently and ensuring all regulations, procedures, and polices are adhered to. Responsibilities may include but are not limited to:
- Processing of deposits and payments
- Placing holds
- Running Currency Transaction Reports (CTR's)
- Scanning branch deposit capture (commercial)
- Scanning image center transactions (Miser)
- Other common Bank Teller duties
- Fraud monitoring and escalation
- Provides support to Management to ensure SLA expectations are met on a daily basis
- Assist Management with audit completions, reviews and remediation's as needed.
- General knowledge of banking transactions preferred which include, but not limited to: Processing deposits/withdrawal,
cash handling and cash drawer maintenance.
- Strong mathematical skills
- Basic understanding and expanding knowledge of banking regulations
- Recognizes key operational risks facing clients and the company
- Demonstrated customer orientation with the ability to adapt and respond to differing communication styles
- Adept at understanding and interpreting basic client inquiries
- Able to manage multiple concurrent inquires making effective decisions as to prioritization and time allocation
- Solid written and verbal communication skills able to convey information
- Able to identify issue and determine resolution or escalate when appropriate
- Able to utilize processes, tools, and procedures for detecting, addressing and preventing fraudulent situations
- High School Diploma or Equivalency PLUS
- 1-2 years of related professional experience (banking/financial services industry or customer service) OR 2-4 years of
overall experience
For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas
forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the
world. With commercial, international and private banking services, SVB helps address the unique needs of innovators.