Educational Systems Administrator (Information Technology)

Position Summary

 

IMG Academy is looking for a proactive and knowledgeable Blackbaud Education Management Solution (EMS) Administrator to lead the day-to-day administration and strategic enhancement of our Blackbaud platform, which plays a vital role in supporting the academic operations of our institution. In this role, you will be the go-to expert for managing system functionality, driving user adoption, and ensuring the platform is optimized to meet the evolving needs of our Academic Center. You'll collaborate closely with faculty, staff, and leadership to improve workflows, enhance reporting capabilities, and ensure data accuracy across departments. This is an exciting opportunity to make a meaningful impact by shaping how we leverage technology to support students, streamline operations, and empower educators through smarter systems and data-driven decision-making.

Key Responsibilities

 

• Administer and maintain Blackbaud's Education Management Solution.
• Develop and maintain system workflows, reports, and dashboards for improved operational efficiency.
• Collaborate with various departments to optimize system functionality and improve user experience.
• Ensure the integrity, security, and accuracy of student, faculty, and administrative data.
• Customize and configure modules to align with campus needs and best practices.
• Provide ongoing technical support and training to faculty, staff, and other users.
• Troubleshoot system issues and coordinate with Blackbaud support for timely resolution.
• Stay updated on Blackbaud's latest features, updates, and best practices to ensure the system remains current and efficient.
• Assist in data migrations, integrations, and third-party software connections.
• Maintain documentation on system processes, configurations, and training materials.

Knowledge, Skills and Abilities

 

• Bachelor's degree in Information Systems, Education Technology, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience working with Blackbaud's Education Management System, including SIS and LMS.
• Strong understanding of data management, reporting, and analytics.
• Experience with user training, technical support, and process documentation.
• Familiarity with integrations between Blackbaud and other school software (e.g., financial systems, HR, etc.).
• Ability to troubleshoot system issues and implement effective solutions.
• Strong communication and collaboration skills with technical and non-technical stakeholders.
• Experience working in an educational institution or nonprofit setting is a plus.
• Blackbaud certification or training is highly desirable.

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