DEER VALLEY RESORT
IT Business Analyst - Year Round (Project Management)
Experience with RTP|One administration preferable.
Experience with Inntopia Commerce product configuration and administration preferable.
Ability to work within strict deadlines.
Meticulous attention to detail and high standards of quality.
Proficient use of Microsoft Office products, with strong Excel skills.
Must possess strong analytical skills for trouble-shooting complex software applications.
Strong organizational and self-prioritization skills.
Effective communication skills, oral & written.
Strong sense of customer service & safety awareness.
Work well as part of a team.
JOB DUTIES AND RESPONSIBILITES:
Product setup, security administration and system configuration performed in a timely and accurate manner.
Provide phone, email, and in person support to all resort operations to diagnose and troubleshoot the point of sale applications.
This person will interface with all lines of business within the organization.
Document user requests, issues, symptoms and relevant issues in our work order system.
Troubleshoot issues using remote access and/or in person with the end user.
Effectively escalate all items for which resolution is not possible, and follow-up to ensure timely resolution on behalf of the end-user.
Develop documentation for application testing, user guides, job aides, policies and standard operating procedures.
Assist accounting with RTP|One sales and revenue data analysis.
Constructive communication skills and professionalism with co-workers and guests.
Ability to work in a mountain setting in a cold weather environment.
Valid driver s license and occasional use of personal vehicle is required.
Employment at Deer Valley Resort is conditional based on satisfactory results of a background investigation.
EDUCATION AND EXPERIENCE:
Preferred:
College degree in a related Computer Science or Information Management field.
Previous BA experience and/or IIBA certification.
Background in ski resort operations.
Prior technical Service/Help Desk experience.
SQL database experience.
Application design and development.
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. The responsibilities of this position may change.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.