Softwriters
Director, Customer Product Support Services (Administrative)
The Director of Customer Product Support Services maintains all policies and procedures that produce high-quality customer service delivery that reflects industry best practices. Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues. Additionally, aligns customer service activities and initiatives to support and enhance the objectives of the organization. You will interact and collaborate with senior leaders across the organization and represent the Support team within Team Fusion.
Lead the day-to-day activities of the Support Team by providing strong leadership, coaching and mentoring:
Minimum Qualifications:
Preferred Qualifications:
Skills: