Quality Supervisor (Finance)
As a Quality Supervisor, you will play a pivotal role in ensuring that our products meet and exceed industry standards, regulatory requirements, and meet customer expectations. The successful candidate will build a team of quality professionals, implement, and maintain robust quality management systems, and drive a quality-culture of continuous improvement throughout the organization.
Key Position Results (Examples: Accurate inventory reporting, Timely issue resolution, etc.)
- Leadership: Clear and timely communication
- Quality Management System (QMS): Successful implementation and operation of a cohesive quality management system at the local facility
- Quality Management System (QMS): Accurate and useful system documentation, and support the control of documents as they are written and updated.
- Quality Management System (QMS): Demonstrated conformance with company policies and procedures (through training and auditing)
- Quality Assurance / Quality Control: Demonstrated continual improvement in quality
- Customer Quality: Timely issue resolution
- Supplier Quality: Timely issue resolution
Key Duties & Responsibilities
- Leadership: Supervising, training, and mentoring quality control staff
- Leadership: Tracking and reporting on quality metrics including PPM metrics, analyzing data, and making recommendations for corrective or preventative action.
- Leadership: Promote a quality culture and drive quality initiatives throughout the facility and operations
- Leadership: Identifying areas for improvement in the quality system, inspection processes, and assembly processes. And, implementing effective corrective actions
- Quality Management System (QMS): Develop, implement, and maintain an effective Quality Management System (QMS) in compliance with relevant industry standards and regulations.
- Quality Management System (QMS): Manage the internal audit schedule; lead internal audits; support 3rd party audits; communicate audit results; and ensure corrective actions are implemented and effective.
- Quality Management System (QMS): Facilitate the creation of new documents, document reviews, document changes, and records control matrix.
- Quality Management System (QMS): Coordinate quality-related training programs to ensure that employees understand and adhere to quality standards and processes
- Quality Assurance / Quality Control: Developing and implementing quality control policies, procedures, and testing methodologies.
- Customer Quality: Monitor Customer Complaints, Nonconformances (NC), and Corrective Actions (CA) for completion and effectiveness
- Customer Quality: Manage the Customer Warranty/Returns including the evaluation, rework and disposition of returned products.
- Supplier Quality: Work closely with the procurement team to evaluate and monitor supplier performance, ensuring the consistent delivery of high-quality components and finished goods.
- Supplier Quality: Establish and maintain strong relationships with key suppliers to drive continuous improvement in the supply chain.
Other duties as assigned
Critical Skills, Knowledge and Abilities
- Work by the Worthington Philosophy
- Must follow all safety policies and procedures
- Strong attention to detail and accuracy in data collection and analysis
- Strong Knowledge of ISO 9001 or similar quality management standards
- Strong knowledge of core auditing concepts
- Working knowledge of PC and Windows operating system (trainable for JDE and L2L )
- Ability to work with multiple levels of personnel and with multiple departments within the organization
- Ability to communicate effectively; verbally and through written reports
- Advanced computer skills and problem-solving ability
- Excellent organizational skills to manage Quality records
- Excellent forklift/material handling skills
- Knowledge of shipping/receiving processes and best practices
- Strong analytical, problem-solving, and interpersonal skills.
- Excellent organizational, verbal, and written communication skills required
- Strong presentation skills
Education / Training Required
- Bachelor of Science in Engineering, Business Administrations, Manufacturing Management, or a related field (advanced degree preferred).
- Forklift, Order Selector, and Scissor lift certification
- Proven experience in quality, engineering, and distribution or manufacturing leadership role, with a track record of success in quality manufacturing or distribution operations.
- Experience completing audits and inspections with UL, ISO, and ICC
- Successful completion of all required Worthington Enterprises Safety Training Courses
- Experience working with relevant industry regulations and compliance standards such as UL, ISO 9001, and ICC.
- Prior office experience using enterprise-resource-planning (ERP) software like Oracle, SAP, or comparable in purchasing, receiving, production, or shipping
- Bilingual Spanish and English
