Job Objective: Support the computing needs of the company's employees serving as the first level of user support with hardware, software, and networking problems and serve as a resource for network/systems administrator for the Houston office and remote locations. Essential Job Responsibilities:
Assists users with hardware, software, and minor networking problems.
Configures new computers and upgrades existing computers.
Installs new and existing software.
Assists with troubleshooting function to solve problems with network hardware and software at desktop.
Perform other support functions as directed by the Helpdesk Supervisor and other IT management.
Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc.
Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.
Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
Contributes to team effort by accomplishing related results as needed.
Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
Supports company vision and mission.
Adheres to established work schedule, attendance standards and is punctual to work and meetings.
Other duties as assigned by management.
Travel required.
Qualifications:
Three (3) years minimum hands on information systems experience with some exposure to the oil and gas industry required, with a special emphasis on customer support.
Solid understanding of desktop computers, printers, and general office applications.
Strong interpersonal skills to effectively communicate with individuals at all levels of the company.
Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.
In depth understanding of Windows desktop operating systems and utilities.
Basic understanding of Windows server operating systems and utilities.
Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment.
Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
Ability to complete multiple, diverse tasks of differing priorities.
Proficiency in the use and application of the following software: Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices. Preferred: Working knowledge of oil and gas industry application such as Aries, Petra, IHS, SMT, etc.
Education Requirements:
Preferred: Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field.