Senior Director, Global Sales Support & Enablement (Finance)

***This role is based at one of our corporate offices in Dallas (Americas) or Glasgow (EMEA)***

This is your chance to lead a Global Sales Support & Enablement Team that provides best-in-class administrative, reporting, lead management, RFP response management, and sales process execution to support Hilton Worldwide Sales teams globally.

What will I be doing?

You will drive sales performance by building a team to remove friction from the sales process, maximize high-touch customer engagement, and deliver a "follow-the-sun" solution for Sales professionals and B2B customers. You will oversee regionally-based local Support teams as well as a global team of specialists and contractors. This position reports to the Vice President, Hilton Reservations & Customer Care (HRCC).

What your day-to-day will be like:

• Monitor ongoing operations of all support delivery models to ensure SLA achievement; Review weekly and monthly performance reporting focused on direct reports and teams, along with crafting action plans to address efficiency opportunities.
• Review existing processes and systems to make recommendations on process improvements and achieve consensus and support from the diverse groups within IT and the business to implement processes.
• Drive towards solutions for hard problems to the team's current stressors, such as, streamlined processes that maximize the teams efficiency, contributors to work/life balance issues, and areas where resources are wasted or could be optimized.

How you will collaborate with others:

• Partner with Sales leadership to understand business challenges and find tailored solutions; provide real-time visibility into performance and progress for all stakeholders.
• Communicate the global strategy to the wider organization to guide agreement amongst important partners and foster a strong relationship across a complex, matrixed global environment.
• Attend regular meetings with the Sales Support leadership team(s) to monitor current initiatives, prioritize future work, and progress toward goals
• Conduct team meetings and calls to discuss team performance, action plans and foster team engagement
• Create structures and processes that provide appropriate oversight of delivery, standardization and global alignment, while allowing Team Members autonomy and flexibility to support unique stakeholder needs

What initiatives you will take ownership of:

• Development and implementation of the global sales support strategy involving complex transformational programs
• Process automation and optimization initiatives to drive efficiency, reduce cost and increase speed-to-market
• Manage team budgets based on ongoing assessments of Salary, Contract, Travel and Administrative needs to support business priorities and drive cost efficiencies
• Represent the sales support function in new strategic initiatives, new tech platforms, and new projects to represent the voice of the team.

What are we looking for?

Success will demonstrate itself through the following attributes and skills:

• Visionary leader that develops complex ideas and organization strategy that has long-term, strategic impact and aligns with enterprise direction; converts thinking of others or gains acceptance of complex ideas where difficult, but necessary.
• People-focused leader with ability to support demographically diverse teams and can demonstrate an experience with cultural awareness, empathetic leadership, and coaching.
• Champion of a team culture with the collaboration of HR on topics such as: rewards and recognition, performance, talent development, learning and development, team culture etc.
• Early adopter and the ability to identify and champion change, to drive and deliver process improvements, efficiencies and best in-class support.
• Strong relationship builder (internal and external stakeholders, vendors, partners) in a highly complex and matrixed environment.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Fifteen plus (15+) years of work experience in Sales, Operations, or Customer-centric functions.
• Ten plus (10+) years of experience leading teams.
• Willing to travel at least 30% of the time, including international destinations
• Flexibility to work a non-traditional schedule with availability for synchronous meetings with all local Support teams and global Sales partners to accommodate business times in all three regions (Americas, EMEA, & APAC).
• Collaborate with global regional teams and leadership during their core business hours: 10+ hours a week.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Experience leading global teams
• Salesforce or Project Management Certification
• Proven strength in collaboration, communication (written, verbal, listening etc), influencing others, empathetic, strategic-thinker, culturally aware, and change champion.
• Globally aware and has worked with other regions to understand cultural nuances, leadership styles, and regional differences.
• BA/BS or equivalent on the job experience

What is it like working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.