Hewlett Packard Enterprise
Technical Solution Consultant (Project Management)
Are you looking for a technical account management gig? What if it could be with one of the most impactful IT companies in the world?
At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.
What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act.
If solving the world's biggest technology challenges sounds like the right career path for you, read on.
About the Technical Account Manager (TAM)
HPE Pointnext Customer Solution Center is currently seeking highly qualified and motivated individuals for a Technical Account Manager role in Alpharetta, GA. No relocation assistance available.
As the Technical Account Manager (TAM), your primary role is to deliver proactive services and to provide technical advocacy to Pointnext Technical Support Services customers, so you will have a strong technical aptitude for identifying and proactively preventing problems. You are a valued technical resource to customers, peers, and all members of the HPE Account Team.
In this role, you will:
Position will include occasional travel to customer sites, typically 1-3 times per year, based on the needs of the business.
You will be responsible for working shifts between the hours of 8 am and 8 pm, Monday through Friday, to align with customers across various US time zones.
You may also be required to go through a customer's background check and fingerprinting for a site access badge.
TAMs are typically experts in one or more of the defined HPE Pointnext Technical Support Services portfolio. Acting as a partner with your Proactive Service Customers, you will develop and maintain an in-depth understanding of the customers' environments from both a technical and operational level, or may work as part of a team providing pooled support via Proactive Care and Lifecycle Event Services (LES).
In the event of a customer satisfaction issue, you will use your very strong verbal and written communication skills and partner as needed with appropriate Global Shared Delivery resources to ensure resolution. You will work closely with customers to create long-lasting relationships, creating customers for life.
You'll have opportunity to work on the products we deliver and support, while gaining experience as a Technical Account Manager, whichcan lead to future careers within HPE.
HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.
Qualifications
Education and Experience Required
OR
Technical Skills Required
Knowledge and Skills Required
Knowledge and Skills Preferred
Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.
About HPE Pointnext
HPE Pointnextis a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world's largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions.
Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.