Welcomes members, determines the nature of their business and directs them to the appropriate person
Operates the department's main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
Assist members in person and on the phone – i.e. balance information, telephone transfers, etc.
Becomes familiar with locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
Facilitate the ordering of supplies on a weekly basis
Types memos, correspondence, reports and other documents as needed
Assists the department team with a variety of day-to-day duties as requested
Other administrative duties as assigned
Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Required Skills and Competencies:
Excellent customer service skills
Excellent telephone skills
Ability to multi task
Computer experience
Microsoft Office (Word, Excel, PowerPoint and Outlook)