YMCA OF GREATER BOSTON
Welcome Center Representative (Project Management)
Provide excellent member service while working at the front desk by exceeding member expectations including being a good listener, caring about members' well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
Use Listen First skills to build relationships with members, program participants and prospects.
Make eye contact with members as much as possible when talking to them.
Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.
Principle Duties:
Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
Conduct prospective member tours, as needed
Handle member and non-member phone calls a per YMCA policies.
Perform program and camp registrations as well as membership sign-ups in YConnect or electronic registration system.
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
Maintain an orderly and neat workspace during your shift and clean up when leaving.Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Attend all staff meetings (mandatory) and be able to work as a team player.
Perform all other duties as assigned.
Must be able to work weekends.