Datavail
Service Delivery Manager (Information Technology)
DATAVAIL
Service Delivery Manager (SDM)
LOCATION: can be in Denver, Houston or Chicago
The objective of the Service Delivery Manager is to provide the greatest amount of value to our customers by working alongside our data focused operations teams. The SDM is the key interface between Datavail and its Enterprise clients and is responsible for the overall operational and financial performance, along with the long-term relationship of the account. The SDM must be capable of anticipating customer needs, fostering strong customer relationships, and delivering solutions that ensure consistent reliable service performance. The SDM will be responsible for all business relationship management activities and must act in a leadership role within Datavail. The SDM will help support the setting of long term support plans for customers and will look for growth opportunities within the account while following the ITIL service management framework.
Key Responsibilities:
Education: Bachelors degree in business or technical discipline. Certified Project Management Professional (PMP) or equivalent PM experience preferred ITIL
Certification Skills and Experience:
The successful candidate will possess the following attributes: