Alignment Healthcare USA, LLC
DTS Mobile Device Specialist (Finance)
The DTS Mobile Device Specialist role is responsible for the day-to-day mobile device or software requests, end user assistance, and asset inventory. The Mobile Support position reports to the Director, DTS Operations. The candidate is required to be motivated, independent, and detail oriented. This technician will be primarily responsible for hardware deployment and recovery, assisting end users with device or software issues, and collaborating with DTS Administration to maintain inventory. This individual will also be tasked with developing process improvement, standards and procedures documentation, self-help material, and Verizon Wireless analytics. Additionally, responsibilities will include monitoring usage, research and recommendation of optimal plan subscription, proactive alerting, and reporting breach of mobile device policies. The support technician must be customer service oriented with focus on assisting Alignment staff with resolution of issues in a timely manner.
(May include but not limited to)
Required Skills and Experience
The Information Technology Mobile Support position requires a background in current mobile device technology, and ability to learn and adapt to Alignment specific applications and protocols.