Activision Publishing, Inc.
Manager, Customer Insights Business Intelligence (Administrative)
Your Mission
Come join the team re-defining the way players engage with the world's largest entertainment brand!
This is a highly functional position that sits within the player support organization and is responsible for workforce planning and core customer support analysis. This role is a vital part of our service ecosystem by providing the player perspective in a well-articulated, data backed manner. This position will work with stakeholder across the player support group and help drive key initiatives to success.
As new content, services or games come to market, you will be responsible for setting strategy on reporting needs and requirements to ensure operations, digital and experience teams are aligned.
Core Customer Support:
Data:
Product Reporting:
Critical Skills/Expertise:
Player Profile
Your Platform
Housed in El Segundo, about ten miles South of Activision's headquarters in Santa Monica, the Player Support team is focused on helping make sure our players get any questions or problems resolved quickly so they can get back to having fun.
Our World
Activision Blizzard, Inc. is the world's largest interactive entertainment company, with operations across North America, Europe, and Asia. We are home to some of the most beloved entertainment franchises including Call of Duty®, Skylanders®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™, and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!
We're proud to be recognized as one of FORTUNE's "100 Best Companies To Work For®” for four consecutive years and have earned a spot on FORTUNE's “Most Admired Companies,” and “Future 50” lists. Our 10,000+ global employees are some of the best and brightest talents across entertainment, media, and technology.
The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.