Nemacolin Woodlands Resort
Director of Resort Recreation (Project Management)
Financial Management:
Responsible for all financial and institutional aspects of operating a profitable, luxury activities offering
Direct all sales and marketing efforts for activities by developing a marketing plan and building awareness and participation in the activities offering
Establish and review budgets and financial statements and provide solutions for negative variances by enforcing staffing guidelines, expense levels, etc.
Activities Management:
Responsible for the leadership and directions of all non-golf related activities throughout the resort including the field club, wildlife management, animal care programming, and all seasonal activities
Implement continuous improvement processes which ensure an efficient, safe, clean, and cost effective operation
Establish appropriate programming with external vendors to enhance the guest experience and extend the length of stay
Perform special projects and other related duties as needed or assigned by management
Guest Satisfaction:
Monitor and evaluate guest service and satisfaction in all assigned areas
Research and implement new ideas and activities as needed to enhance guest satisfaction
Proactively address guest needs by answering questions, assisting, and providing information regarding the resort, activities, and surrounding areas
Respond to all guest concerns and requests as monitored through the Nemacolin marketing department
Associate Engagement:
Carry out leadership responsibilities to effectively instill vision, drive engagement, and manage personnel in accordance with Nemacolin policies and applicable laws.
Interview, hire, train, and build teamwork among associates
Plan, assign, and direct work to drive efficiency and attainment of department goals
Develop and maintain positive relationships with associates with effective communicate through monthly staff meetings, daily department lines ups, one-on-one feedback and encouragement when necessary, utilize appropriate performance improvement plans or disciplinary action
Knowledge, Skills, and Abilities Required
Bachelor's Degree in a Hospitality or related field.
Minimum eight (8) years activity management experience preferably at a resort destination
Be available to work six days/week, 40+ hours, with weekend and holiday availability
Adhere to all Nemacolin associate policies and grooming standards
Strong knowledge of a variety of activities and guest services
Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy
Strong management skill set