CREATIVE CARE, INC.
Receptionist (Administrative)
Knowledge of:
Safety rules, policies and procedures, infection prevention and control procedures.Facility emergency/disaster response and evacuation procedures.Facility emergency panic button response and procedures.Full understanding of all aspects of residents rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents rights.Abuse reporting and suspicion of a crime procedures.
Skill in:
Use and care of office equipment.Working independently to complete daily activities according to work schedule.Following and maintaining safety standards.Following and effectively communicating verbal and written instructions.Operating a computer utilizing a variety of commonly used and specialized software applications.Prioritizing tasks and time management.Demonstrate excellent organizational skills.
Ability to:
Establish and maintain effective working relationships with associate personnel, residents and resident family members.Read and write clearly.Understand and follow, quickly and accurately, oral and written instructions.Work under pressure in a dynamic environment with changing demands and priorities.Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.Respond quickly and effectively to many types of situations, including crisis situations.Comply with facility policies and procedures.Solve problems, identify and resolve problems in a timely manner and gather and analyze information skillfully.Maintain confidentialityRemain open to others ideas, and exhibit a willingness to try new things.Edit work for spelling and grammar, present numerical data effectively, read, and interpret written information.Prioritize and plan work activities.Use time efficiently and develop realistic action plans.Monitor time and stress levels to ensure effective customer service is provided to visitors, employees and residents.Demonstrating accuracy, thoroughness and monitor own work to ensure quality.Execute the facilitys emergency plan.Contact applicable authorities in the event of an emergency.
Appropriately manage caseworkers or other outside contacts that may be forceful or aggressive.Diffuse and assist with any disgruntled, forceful or aggressive family members, residents or members of the public.
WORK CONTACTS Regular contacts with associate personnel, residents, resident family members, visitors and the general public.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Must be able to bear weight of 50 pounds or more.Requires physical activities including standing, walking, lifting, bending, stooping, pulling, sitting, stretching, turning, grasping, squatting, kneeling and reaching.Aural acuity to receive detailed information through oral communication, often from persons with speech impairment.Frequent exposure to fumes or airborne particles and some mechanical equipment.Exposure to a variety of patient conditions and elements.Requires the ability to work with frequent interruptions with a workload that may be unpredictable and difficult to manage at times.Recurrent interactions with persons who may be verbally abusive to include yelling and cursing.Recurrent interaction with persons who are disabled, elderly and emotionally upset and who may be emotional, verbally and physical abusive.Requires the ability to work with frequent interruptions with a workload that may be unpredictable and difficult to manage at times.Visual acuity to determine the accuracy, thoroughness and quality of work assigned.
REQUIRED MINIMUM EDUCATION, EXPERIENCE AND TRAINING
High school diploma or its equivalent or currently obtaining a high school diploma or its equivalent.Clerical experience in healthcare and/or insurance industry preferred.Basic computer knowledge.Internet experience.Telephone and customer service experience.Experience in Microsoft Office programs.
SPECIAL JOB REQUIREMENT(S)
Complete annual Tuberculosis Testing.Obtain/maintain Arizona Department of Public Safety Fingerprint Card at employees expense.
We are an Equal Opportunity Employer. In compliance with the requirements of Title VII of the Civil Rights Act of 1964 Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, We do not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.