NICE Systems, Inc.
Manager Technical Account Management (Finance)
This position also assists executives in defining organizational goals and strategic plans that ensure customer success, help the company grow, and build a positive, winning culture.This position is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around inContact products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
The manager will be responsible for both technical and business tasks including managing customer expectations and satisfaction, coaching TAMs who configure inContact products based on best practices and customer requirements, coordinating inter-departmental activities within inContact, tracking time and status within inContact systems, and other tasks related to the success of his or her engagement.
Financial Responsibility