Mobility Coordinator (Healthcare)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Mobility Coordinator is responsible for developing and implementing mobility management plans, travel training program and coordinating all aspects of the paratransit eligibility program.

This position will sit at a location in El Paso, TX and contingent upon signed final contract on the awarded business.

Location: El Paso, TX

What you'll do:

• Assist in developing paratransit application
• Conduct in person interviews
• Conduct functional physical and/or cognitive assessment with applicants that may include:
  • Physical Functional Assessment using an outdoor course
  • FACTS
  • MMSE
  • Tinetti Balance and Gait Assessment
• Conduct follow-up with applicant and/or healthcare professional, as needed
• Based on assessment, determine best possible training model (i.e. one-on-one training, group training or train the-trainer training).
• Based on ability level and goals of the individual, develop a personalized plan of instruction
• Complete appropriate determination for each applicant while considering all information gathered including the application, interview, supplemental documentation, and/or Functional Assessment, as needed
• Complete all documentation associated with each applicant
• Input all information and thoroughly document each applicant appointment into software as appropriate
• Create needed travel tools
• Conduct route-and-scout for their trip
• Provide one-on-one training, group training and train-the-trainer training
• Field training includes but is not limited to:
  • Schedule trainings at the time and location of the specific routes requested;
  • Instruct individual on the importance of safety in independent travel;
  • Instruct individual on transit skills;
  • Instruct individual on how to travel routes including navigation and way-finding strategies;
  • Instruct individual on self-advocacy;
  • Instruct individual on how to develop strategies to use when lost or confused when traveling;
  • Instruct individual on how to handle emergencies;
  • Establish collaborative relationships with other professionals
• Participate in appeals process, upon request
• Review assessments and professional verifications
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM Transit and Client
• Participate in community outreach and education as needed this could include conducting presentations and attending public meetings
• Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service including participation in staff meetings with leadership and/or Client
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints, and training
• Stay abreast of new research within the related field correlating to ADA assessments
• Must conform to MTM Transit policies and HIPAA standards
• Participate in initial and on-going training as required by MTM Transit and Client
• Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
• Adhere to all MTM established protocols and policies

What you'll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• Must be currently licensed or certified with verification by the appropriate agency and/or licensed medical and /or education board approved. Examples include Emergency Medical Technician (EMT), Recreational Therapist, Recreational Therapist Assistant, Registered Occupational Therapist, Registered Occupational Therapist Assistant, Registered Physical Therapist, Registered Physical Therapist Assistant, or Rehabilitation Specialist.
• Minimum of one year of professional experience working with individuals with disabilities
• Experience conducting information-gathering interviews or assessments
• Familiarity with the American with Disabilities Act (ADA)

Skills:

• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Intermediate level of proficiency or above with Microsoft Office Suite including Outlook, Word & Excel
• Professional and positive outlook when interacting with individuals, support staff, caregivers, and applicants
• Strong interpersonal and communication skills that allow effective working relationships
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintain a high level of confidentiality
• Ability to tactfully question and obtain information
• Knowledge of the public transportation system & services
• Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility
• Ability to work well with the elderly and individuals with disabilities
• Strong report writing and analysis skills

Even better if you have...

• Bachelor's degree in social services, Rehabilitation, Recreation Therapy, Nursing, Ancillary Health Care Professionalism, Social Work, Human Services, or related field, preferred
• Familiarity of the local public transportation system, preferred

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Minimum Salary: $19.65/ hr

Maximum Salary: $29.48/ hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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