As a member of our Customer Success Team and reporting to our Director of Customer Success, you will be responsible for delivering meaningful insights and improvement plans for our customers using our Customer Engagement Analytics Solutions.
Key Responsibilities
Conduct big data analysis providing deep insights on customer data in POCs and on-going deployments
Conduct client discovery, to understand the client's business objectives, alongside industry trends and best practices, and how they connect to NICE solutions
Create and deliver compelling presentations and expert demonstrations to customers that highlight NICE Customer Journey Solutions (CJS) product functionality that solve customer gaps
Deliver assigned customers the right improvement plan on Customer Experience
Maintain high CSAT with current customers
Drive customers to improve their Key Performance Indicators
Train customers on our solutions
Education
Bachelors degree in a business or technology related discipline
MBA desirable
Key Requirements:
Minimum 2 years of experience driving improvements in customer experience.
Experience collaborating with a remote/global team
Experience in technology industries with particular experience in the customer experience market
Experience in a consulting firm, customer experience practice is preferred
NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.