Interface directly with channel customers and contractors by being the company's focal point -of-contact for all support activities.
Take lead in coordination of trouble resolution and customer communications for network and site-specific problems related to network configuration/design or network Operations
Serve as primary interface between customers and the SageNet Implementation team for order submission and upgrade efforts.
Track and report on status of shipment and installation activities
Oversee and participate in quality control evaluations for equipment and services performance improvements.
Provide cost data and reports for all program elements to enable business cost evaluation as well as provide proposal support for new business opportunities.
Produce accurate and timely program documentations, reports, and presentations on program performance to assist senior management in business decisions.
Oversee and participate in quality control evaluations for equipment and services performance improvements.
Ability to work in a 24/7 environment which includes but not limited to weekends and holidays.