John Hancock
Business Analyst (Finance)
Job Description
Research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations and facilitate implementation of service quality and/or efficiency enhancements to business processes including the management of our LTC Claims block.
Team is responsible for aligning, monitoring and ensuring that US Enterprise Operations IT achieves our strategic goals and KPIs. We support the ideation and execution of key operational and IT strategic deliverables including industry operational and IT research, vendor and capabilities assessments and creation of playbooks and business cases.
The primary focus of this role is to support our LTC Claims Management team to iteratively deliver solutions to best manage our LTC Claims business through a data-driven, pilot and test model.
Accountabilities:
Provide support to business areas, investigating operational related problems/needs, and recommending and implementing solutions
Analyze data and work with management to develop creative solutions
Develop business playbooks and roadmaps to address business needs
Work as directed by management team to research and document business issues, including workflow procedures, operational processes, employee pain points, and customer pain points
Coordinate recommended process changes, enhancements and implementations including pilot and test plans to validate proof of concepts and gain learnings
Act as business unit liaison with other business units including Information Systems, etc.
Assume the role of technical expert responsible for developing and guiding more junior team members
Identify and recommend staff training needs in response to process changes or new product/system implementations
Update assignments used for status reports, team communications
Identify and recommend staff training needs in response to process changes or new product/system implementations
Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way John Hancock does business, and in its delivery of products and services
Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed
Job Requirements:
Bachelors degree preferred
2 - 3 years of business experience including progressive business analysis experience
Very good understanding of the business unit including product offerings, and service and management structure
Good understanding of project management methodologies and workflow design
Ability to influence and negotiate with others to meet project deadlines
Understanding of system design and analysis and user testing.
Strong organization, communication and interpersonal skills
Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
Demonstrated understanding of issues relevant to business unit.
Strong problem-solving skills and analytical ability
Effective interviewing, facilitation and presentation skills
Decisions at this position are made using judgment based on skills and knowledge already developed
Decisions beyond normal day to day may require escalation to management
Project-specific decisions, working with the business
Prioritizing and reprioritizing work deliverables and projects for external clients based on changing deadlines, costs, and scope of projects
Managing internal and external resources, clients and advisors to achieve targets
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.
Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.