MOTOR INFORMATION SYSTEMS
Customer Service Manager (Administrative)
Customer Service at MOTOR
MOTOR Information Services has an opening for a Customer Service Manager to lead the successful delivery of service to MOTOR's customers
Customer service at MOTOR has a critical role in ensuring customer success with MOTOR products. In MOTOR's Net Promoter Score surveys, customers consistently reference the value the Customer Service Team delivers. MOTOR recently won a Stevie Award for its front-line customer service delivery.
The Customer Service Manager role at MOTOR delivers excellent Level 1 and Level 2 support to MOTOR customers in close partnership with other teams. Reporting to the Director, Content Development & Customer Service, position responsibilities include executing on MOTOR's customer service objectives and providing a productive and motivating working environment for a team of Support Analysts who address customer issues and educate our customers.
Objectives of this Role
Daily and Monthly Responsibilities
Maintain customer satisfaction by providing problem-solving resources
Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Accomplish customer service human resource objectives by recruiting, selecting, training, and coaching employees.
Skills and Qualifications
Preferred Qualifications