IT Business Liaison, IB, Business Training and Technology (AVP) NY (Finance)
We Offer The opportunity to join Credit Suisse's (CS) Investment Bank (IB) division's Business Training & Technology team. The team is based in NY, Raleigh, London and Warsaw that serves as subject matter specialists for Capital Markets & Advisory (formerly IBCM)-specific and Credit Suisse applications and processes. In addition, the team serves as the IT business liaison between investment bankers and GCIO, CS' IT division.
Work with team members to project handle IT rollouts / system upgrades within IBCM for both GCIO-owned and IBCM-owned applications.
Carry out reviews and approvals for system access.
Serve as a critical issue point for staff with queries / issues that have not or cannot be resolved via standard IT help channels.
Build communications and "quick reference guide" materials for meaningful system maintenance and upgrades.
Serve as a subject-matter guide for IBCM's customer relationship manager system, document management system and other IBCM-specific applications, including new products such as Salesforce and Zoom.
Ensure new joiners and leavers are onboard and off-boarded based on established procedures.
Experience in handling IT projects - including planning, and liaising with business contacts.
Strong written and verbal communication skills which will help convey complex/technical concepts in a structured and clear manner.
Outstanding interpersonal and presentation skills with the ability to interact with partners at all title levels.
Willingness to work as a team to share knowledge and strive for continual improvement, in addition to sharing workload during peak times.
Ability to adapt and perform in a fast paced environment
Proficiency in Microsoft Office, particularly Excel (e.g. VLOOKUP or Index/Match, pivot tables, advanced formulas) and PowerPoint is a plus!
Hardworking, result oriented, self-starter with ability to work under pressure.