Landmark Properties, Inc.
Assistant Sales and Marketing Manager (Finance)
Oversee marketing and leasing efforts to maximize the occupancy of the community
Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
Train leasing staff on how to market on campus and locations that students frequent
Prepare daily and weekly leasing reports and pricing recommendations
Represent the community and Landmark Properties in a professional manner
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
Ensure email and voicemail is checked several times daily
Respond to internet and telephone inquiries in a timely and professional manner
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
Ensure follow up activities take place for all prospective residents
Manage and review all leases
Monitor guarantor approval process
Ensure all data is accurately entered in OneSite
Complete monthly lease audit and correct any discrepancies in a timely manner
Project a favorable image of the community to achieve property objectives and public recognition
Assist with the development of resident retention programs
Generate and track traffic of prospective residents by utilizing effective marketing techniques
Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the leasing center and traffic follow up
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
Ensure an adequate stock of professionally printed collateral and promotional items are on hand at all times
Monitor and update all social media channels to promote the property
General Administration
Report on time to your shift
Ensure confidentiality of client, resident, and company information
Attend and contribute to all staff meetings and any special or emergency meetings
Understand and adhere to the Landmark Properties policies and procedures
Maintain a clean and professional work environment
Report time and attendance
Manage roommate matching, lease assignments, and move-ins
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
Participate in all move-in related activities
Manage time efficiently and effectively
Prepare leasing staff office coverage schedule
Assist in corporate projects as requested
Ensure that all completed leases are scanned to the system for audit purposes
Financial Management
Maximizes revenue and occupancy
Assists in collecting fees, rents, security deposits, and other income as requested
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
Provide documentation/receipts for all company purchases
Personnel
Assist in development and supervision of staff
Delegate lease scanning, data input, and other tasks to Leasing Ambassadors
Customer Service
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
Develop a sense of community among the residents and staff
Maintain active and effective communication with applicants, future residents, parents, and university personnel
Create the monthly newsletter and other communications with prospective residents
Maintain a positive community environment for both prospective residents and associates and encourage participation in events and activities
Walk each apartment prior to move in to ensure that the units are clean and ready for move in
Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and / or helping to clean up when necessary
Risk Control
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Document and address behaviors of residents that violate the law or the community lease agreement
Identify and report safety and security risks to the Sales and Marketing Manager
In the absence of the Sales and Marketing Manager, prepare and submit incident reports
Assist the Sales and Marketing Manager in handling emergency situations in conjunction with the corporate team