Reservations Agent - Hilton Hawaiian Village Waikiki Beach Resort (Administrative)

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Reservation Agent to join the team! With 5 main guest room towers and 150,000+ square feet of event space, if you are passionate about enhancing future, return guests' stays, then this role is for you! Join us and see why Hilton is ranked the best hospitality brand to work for!

We are located on 22-acre of Hawaiian paradise and feature the best pools and waterslides in Waikiki! Enjoy best in class perks such as Paid Time Off (PTO), PLUS discounted hotel room stays for you and your family WORLDWIDE!

 

Classification: Full Time

Shift: Varies AM/PM - including weekends and holidays.

Hourly Rate: $25.62 - $32.03

 

What will I be doing?

As a Reservation Agent, you would be responsible for answering telephone inquiries in a friendly, enthusiastic, and courteous manner, employ sales techniques to secure and process reservations for guest accommodations in a timely manner consistent with Hilton's high standards of quality.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Operates facsimile machine to send, receive, and log incoming transmissions. Notifies guests using the message function of a moderately complex computer of incoming faxes.
• Uses the photocopier to make copies of items as required.
• Files registration cards in room number order.
• Initiates reports and retrieves printed forms from computer printer.
• Verifies credit card authorizations for processing advance deposits.
• Other duties as assigned by the supervisor such as assisting PBX operators or performing certain responsibilities as a Guest Service Agent.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

 

In addition, we look for the demonstration of the following key attributes:

 

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place to Work.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay
• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Pension Plan
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.