Mayo Clinic
Desk Operations Specialist (Finance)
City
Owatonna
State
Minnesota
Telecommute
No
Department
Office of Access Management
Why Mayo Clinic
We are looking for a Desk Operations Specialist to work 80 hours every two week pay period out of the Owatonna Clinic. This is a full-time, benefit eligible position. Qualified applicants will have a high school diploma or equivalent and at least one year of customer service experience. If you are interested in this opportunity, please apply and attach a detailed resume.
Position description
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.
Qualifications
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Additional qualifications
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.46 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80 hours per two week pay period
Schedule details
Monday-Friday, 8 hour shifts between 7 am and 6 pm. No weekends.
Weekend schedule
No weekends.
Site description
Owatonna, Minnesota a thriving community of over 25,000 people, boasting one of the strongest economies in Minnesota. Located just 38 miles west of Rochester, MN and 60 miles south of Minneapolis/St. Paul, Owatonna is home to more than 40 industrial business firms as well as the headquarters for Federated Insurance. Minnesota State University, Mankato is located 40 miles west in Mankato as well as renowned private colleges, St. Olaf and Carlton located in Northfield, 35 miles north of Owatonna. Kaplan's Woods Parkway offers 225 acres for hiking, biking, jogging, picnicking and cross-country skiing. Excellent golfing is available at public and private courses, several of which are staffed by full-time golf instructors. For the tennis enthusiast, both outdoor and indoor facilities provide opportunities for year-round participation. Because many residents love music and the arts, the Owatonna Arts Center displays the work of many local and national artists.
Category
Office & Administrative Support, Support Services
Job posting number
113068BR
Recruiter
Kassandra Merritt
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).