Fitch Ratings
Service Desk, Intermediate (Finance)
Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees. All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.
Department overview:
The Global Service Desk is responsible for providing a high level of computing and telecommunications support, as well as implementing projects and technical initiatives for Fitch staff internationally. There are approximately 2,500 users in sites across America, Europe, the Middle East, Africa, Asia, Australia, and Latin America. Support and project work encompasses all sites as well as frequent interaction with IT staff in our offices globally.
Service Desk technicians are primarily responsible for resolving queries that are picked up by themselves from the telephone, ticketing system or have been assigned or escalated to them from one analyst to another. They are also responsible for completing various project related tasks as may be assigned to them.
This is a support role requiring working a shift rota (covering the operating hours of (8am - 6pm) with other technology and support staff, although work outside these hours will be occasionally be required.
Responsibilities:
Duties, not limited to:
Skills and experience:
Technical Skills Matrix:
Technology
Essential skills
Desirable skills/qualifications
OS
Experience supporting Windows 7 and Windows 10
Mac IOS support
Microsoft
Experience supporting MS Office 2010 (Word, Excel, Powerpoint)
Office 365
Apple devices
Experience with Apple mobile devices
Experience with Mobile Iron. Experience with Macs.
Telephony
Experience of administering office phone system
Experience with Cisco IP telephony and Cisco Call Manager
Application packaging
Experience of software deployment system for imaging and software deployment
Computing hardware
Experience with supporting desktop PC and laptop hardware
Experience with Dell, HP and Lenovo technology.
Printing / scanning devices
Experience with multifunctional devices and follow me printing.
Anti-virus and security tools
Experience of dealing/managing Desktop security issues
Experience with McAfee Antivirus,HIPS and Crowdstrike
Minimum Qualifications:
Graduates strongly preferred or equivalent combination of knowledge, experience, training and/or education, ITIL awareness/Foundation certificate preferred. Experience of Financial Institutions not as essential as drive and motivation.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitchs credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts for you and your Family Members prior to commencing employment. If you, or your Family Members, have any holdings that may conflict with your work responsibilities, they must be sold before beginning work. In certain roles, employees and their Family Members may be limited to investments in diversified mutual funds only.
For more information about this policy, please visit the code of ethics and conduct page - http://www.fitchratings.com/web/en/dynamic/about-us/code-of-ethics-and-conduct.jsp