GOODWILL OF MONOCACY VALLEY INC
Customer Service Supervisor (Project Management)
Completes day to day objectives while seeking out opportunities for professional development for both self and other team members
Involved in recruitment process, including prescreening and interviewing candidates and provide coaching and training to employees regarding daily tasks as needed
Monitor and assist with the activities of team members and provide suggestions regarding efficiency improvements
Maintain proper displays and merchandise presentation in accordance with standard operating procedures
Tracks and measures day to day sales
Completes administrative tasks which include; assisting in recommendations and disciplinary actions, completion of performance logs, and performance evaluations, accurate reporting for sales, productivity, and inventory, opening and closing procedures as alarm code and key holder, and cash management.
Retail leadership positions may be cross trained, transferred, and/or expected to provide additional or back up support as needed in other areas, departments, or retail locations as needed
Maintains cleanliness and organization of retail environment
Complies with all standards and safety regulations
Exemplifies quality customer service
Models behaviors and holds staff to standards of conduct consistent with Goodwill's mission and principles
Attends meetings and training sessions as required
May be trained and certified in operating equipment
Perform other duties as assigned
Qualifications
Must be 18 years of age or older
High School diploma/GED or equivalent supervisory or management work experience
Minimum 6 months of experience in outside sales in a supervisory or leadership capacity
Interpersonal and communications skills to interact with all levels of management, employees, consumers, and the public; professional presentation.
Strategic innovative analytical thinking, solid judgement, and deductive reasoning skills
PC skills including experience with Microsoft applications, and comfort in navigating the internet and learning other software
Ability to smell odors, visualize, and feel greasy or unusual textures (stains, discoloration, flaws, tears, missing or broken pieces)
Ability to obtain certification for forklift and/or pallet jack operation
Must be able to work flexible hours including nights, weekends, and Holidays
Must have reliable form of transportation
Valid driver's license and automobile liability insurance preferred
Must be able to pass a background and drug screen
Able to perform functions with or without special accommodation
Working conditions
Thrift retail and warehouse environment
May be exposed to dust, debris, animal hair, and any number of allergens
Items donated may be textile, glass wares, electronics, books, media, furniture, plastics or any variation.
Consistently moderate noise level
Tolerance of extreme changes in temperature and humidity
Physical requirements
Lifting and carrying up to 40lbs without assistance/ up to 100lbs with assistance
Developed fine motor control (grasp, handle, manipulate objects with fingers)
Frequent bending, kneeling, reaching, stopping, squatting, pushing; climbing ladders; standing for long periods of time
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)
Direct reports
This position does have direct employees.
Benefits
Medical, Dental, and Vision Insurance
401k
Accrued Sick Leave/Vacation Days
Short Term Disability
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Employee Discount