R1 RCM
Customer Service Representative (Finance)
The Customer Service Unit (CSU) represents our hospital clients to patients when they call. Whatever impression is left with them from their call to us is how they feel about the hospital. CSU applies the R1 RCM(R1) principles of strong people, excellent processes, and effective technology to provide excellent customer service and better patient outcomes. This is a great position for anyone who is passionate about helping others and has the charisma to instantly connect with people. Customer Service Representatives (CSRs) will work as part of a team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. Talk with-and listen to patients like an expert, responding to their needs in a way that satisfies the reason for calling and leaves them with a great experience to tell their friends and family about. When responding to inquiries CSRs use professional manner and process knowledge to identify solutions to help resolve patient accounts. This position is supported by strong training and leadership and continuously strives to become a subject matter expert. Success in this role is measured by overall patient satisfaction. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at R1.
Reports to a department Operations Supervisor and receives ongoing daily support from the CSU Team Lead.
Your day to day role will include:
R1 RCM (R1) is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
About R1 RCM:
R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1's objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.