Guardian Life Insruance
Team Leader, Customer Service Delivery (Finance)
The role of a Customer Service Delivery (CSD) Team Leaders is to effectively lead and manage his/her direct team members to ensure we meet our commitments to our customers in an efficient manner, live our Guardian Values, and demonstrate the competencies and behaviors of our Guardian Leadership Model.
It is intended that the Team Leader will deliver results by leveraging creativity, innovation, and operational excellence. Develop staff through effective coaching, and build new skills to support capabilities that complement the changing dynamics of our business. Lead transformation and change by inspiring commitment and momentum through effective change management. Inspirational leadership through motivation, influence and coaching to higher levels of performance is primary to this position.
This Team Leader assignment contributes to the following Guardian Leader Goals: Financial, Operating with Excellence & People Capability. Financial means effectively balancing service, quality and cost. Operating with Excellence includes driving continuous optimization of processes through effective project execution, driving automation through self-service, technology improvements and process improvements continuously linked to external customer benchmarks. People Capability includes building a high performing culture capable of doing the work now and in the future.
CANDIDATE RESPONSIBILITIES:
REPORTING RELATIONSHIPS:
This position reports to the Manager, Customer Service Delivery, who, in turn, reports to the Director or Second Vice President, Customer Eligibility and Payment Services. CANDIDATE QUALIFICATIONS:
Leadership Behaviors:
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
GuardianĀ® is a registered trademark of the Guardian Life Insurance Company of America .