Financial Counselor - University Hospital (3540) (Healthcare)
Join the #1 hospital in Wisconsin! We are seeking a Financial Counselor to: - Serve as the point of contact for all financial assistance related questions. Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information - Gather all relevant information required to process financial assistance requests. Document all communication and follow up in the EMR. Education: Minimum - High school diploma or equivalent Preferred - Associate's degree in Business, Finance, Healthcare Administration or related field. Work Experience: Minimum - One (1) year experience in Health Care Revenue Cycle or insurance Preferred - Two (2) years' experience in Healthcare Revenue Cycle Required Skills, Knowledge, and Abilities: - Ability to work in a busy, loud, and demanding environment. - Must independently recognize and evaluate situations for the level of urgency. - Experience in providing a high level of customer service. - Strong emotional intelligence and empathy. - Excellent written and oral communication skills. - Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public. - Must be detail-oriented and accurate. - Ability to multi-task and prioritize tasks. - Displays an aptitude and willingness to learn new responsibilities. - Willingly accepts feedback. - Flexible and innovative. - Familiarity with medical terminology and abbreviations. - Proven ability to maintain the confidentiality of sensitive information. Physical Requirements: Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. W ork Schedule: This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday, 8:30 am - 5:00 pm. Hours may vary based upon the operational needs of the department. University Hospital in Madison is a Magnet®-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Learn more about this opening UW Hospital and Clinics benefits UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.