Crown Castle
Account Manager (Project Management)
• Compile and analyze revenue streams and contract terms in conjunction with accounts receivable balances in order to prioritize issues and identify trends.
• Analyze multiple data points to categorize issue drivers, complete trend analysis, identify changes in revenue, and mitigate financial risk.
• Utilize experience and judgment to develop action plans to resolve contractual variances within definitive time periods to ensure revenue and account balances are recorded accurately.
• Develop reporting, correspondences, etc. to facilitate resolutions with internal departments and customers.
• Negotiate with customers to accomplish company cash flow and revenue assurance goals in order to achieve specified quarter- and year-end company goals.
• Minimize future variances through mastering contract knowledge, internal and external operating systems and processes.
• Collaborate with team members and management to develop and deliver Customer presentations to both internal and external audiences.
• Collaborate with management to develop and manage project plans to meet immediate goals and deliver long-term solutions.
• Build and sustain customer relationships through customer service and contract knowledge to facilitate specific contract administration solutions.
• Deliver unparalled customer service through communication with customers, internal departments, and senior management.
• Research, analyze and facilitate/process billing where appropriate to ensure contract compliance.
Other Skills/Abilities
• Demonstrated mastery in MS Excel (multiple spreadsheets, pivot tables, Vlookups)
• Strong analysis and reporting
• Ability to interpret contracts
• Excellent customer service skills
• Project management abilities
• Strong communication skills – including presentation, leadership and negotiation skills
• Independent judgment and creativity applied to resolving contract issues
• Ability to influence professionals with different objectives and/or focus