Intuitive Surgical, Inc.
Senior Genesis Trainer (Finance)
Job: Customer Service and Field Support
Primary Location: United States-Ohio-Cleveland
Schedule: Full-time
Requisition ID: 193128
Description
Primary Function of Position:
The Senior Genesis Trainer (SGT) will lead hospital site observation and training designed to identify opportunities to implement da Vinci surgery best practice solutions in standardization, OR efficiency, staff training, cost containment, and access management.
(S)He will engage with Hospital Executives and Leadership teams on leadership and communication strategies to manage surgical service lines to ensure clinical and administrative teams are equipped to successfully establish and manage sustainable da Vinci Surgery programs.
Position Responsibilities:
In collaboration with sales team defines Genesis agenda for their region: prioritizes mandates and plans delivery of Genesis resources
Conduct Genesis program initiatives with strategically targeted customers
Manage complex customer events involving multi-departmental collaboration and multi-faceted solutions
Lead departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
Collaborate with internal / external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
Provide consulting services to deliver value to the customer
Promote collaboration with Genesis teammates to establish and achieve Genesis implementation goals
Onboard, coach, and mentor new and existing team members
Participate in the training on and launch of new products and/or procedures
Become a subject matter expert and trusted client advisor for Genesis
Qualifications
Skills / Job Requirements:
B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
6 years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
Business acumen - ability to function in an executive business environment and understand the business needs of the OR
Solid expertise and experience in delivery consulting services to deliver value to the customer
Communication - ability to deliver consistent and effective communication across organizational levels
Training ability - demonstrated commitment to customer and peer training, specifically related to advanced technology within a clinical environment
Customer success focus - ability to discover and understand customer needs, engage and inspire customers to adopt new and effective solutions
Master complexity - ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
Interdependent partnering - demonstrated record/examples promoting collaborative exchange and driving results through others with high communication
Ability to travel up to 50 - 70%
We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.