Pepsi Bottling Ventures, LLC
IT Service Desk Technician (IT0505) (Finance)
Responsibilities/Duties:
Come join Pepsi Bottling Ventures! At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation's largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.
At Pepsi, it's all about the story of blue: fun, classic, rewarding. Pepsi Bottling Ventures takes care of our people with great Pepsi benefits, Pepsi perks, and Pepsi Spirit! Pepsi Bottling Ventures spirit is about pride in our work and care for each other. If you want to strive for the best, work with others who do same, and be the best, join Pepsi Bottling Ventures today! We say Pepsi, Pepsi, Pepsi all day long! Don't wait, join Pepsi Bottling Ventures now.
Pepsi Bottling Ventures has an immediate opportunity for a motivated and focused IT Service Desk Team Member. In this fast-paced, team environment, you will put your skills and experience to good use. Come join us as a valued team member at Pepsi and work for a beverage industry leader, while learning new skills and becoming part of a special team. This is a challenging and rewarding position where you can make a big impact. You will become part of a big/small family, and make a real difference. Join the Pepsi spirit today!
Answer, evaluate, and prioritize all incoming IT service requests utilizing technical skills, research and the Knowledge Base to resolve as many IT service cases as possible,
Provide enhanced troubleshooting to rest of service desk team to ensure MTTR is always within SLA's. Provide all new SD hire training. Primary point of contact for TWA (Technical Writing), assist with managerial duties when SD Mgr. is OOO.
Gather detailed information for IT Service incidents that require escalation to higher level IT support teams. Prioritize and escalate such incidents in accordance with IT standard processes.
Install and troubleshoot desktop/mobile hardware and software according to department standards and procedures
Document incident resolutions and contribute to IT Service Desk Knowledge Base.
Answering incoming calls for our Call Center entering Service Notifications for our Technicians to repair PBV Equipment.
Minimum Requirements:
High School degree/equivalent; Bachelors Degree preferred. A+, MCP or equivalent technical certification preferred.Familiarity with Service Desk principals such as ITIL preferred.
3 years IT service desk experience with High School degree or 2 years IT service desk experience with Bachelor's Degree. Excellent written and strong oral communication skills required. Must be able to work in a team environment. Must have good organizational skills and be self-motivated with the ability to work in a fast paced environment. A+, Network+, MCP or equivalent technical certification preferred. Familiarity with Service Desk principals such as ITIL preferred. Strong focus on customer service and teamwork is required. Ability to translate technical concepts into user friendly language. Must be able to work in a team environment. Must have an understanding of process driven workflows. Must be able to travel 10%. Holidays are working days. Must be able to work the hours necessary to complete assigned tasks/projects.
Possible Schedule:
Week 1
Thursday 8:30 am - 8pm
Friday 8:30am - 8pm
Saturday 8am - 8pm
Week 2
Wednesday 8:30am - 8pm
Thursday 8:30am - 8pm
Friday 8:30am - 8pm
Saturday 8am - 8pm
Constantly (67%-100%) must be sitting. Occasionally (0%-33%) required to walk, climb, stand, and lift less than 30 pounds.
Must be able to speak, read, and write English proficiently.
Unfortunately, we will be unable to offer visa sponsorships to candidates.EOE M/F/D/V
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.