Equifax
Operations Dialer Administrator (Education)
Operations Dialer Administrator - P3
USA-IOSOP3-007 - Solution Campaign Technical Administrator - Career - USA
Identify and define opportunities for streamlining workflow and improving operational performance of the Dialer system and integrations. Establish and maintain relationship with the current vendor to escalate advanced issues and maintain service level agreements Act as an escalation point for advanced or difficult dialer system issues Develop and prepare reports for inbound call activity, outbound dialing, agent productivity, and special reports to determine effectiveness of CRM strategy and trending Manages and implements lists, campaigns, skills and change management related to dialer configuration changes.
Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.
Regardless of location or role, the individual and collective work of our people makes a difference in our business.
We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.
Responsibilities
We offer an excellent compensation packages with high-reaching market salaries and 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To speak to us about this role in more detail apply online.
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Tech Engineering and Service OpsSchedule:
Full time