UT Health
EPIC Clinical Systems & Application Administrator III for Provider (SER) Coordinator - Houston, TX (Finance)
We are looking for an EPIC Clinical Systems & Application Administrator III for Provider (SER) Coordinator. This employee provides support for the EpicCare Ambulatory system. Supports all users of the EMR solution, providing timely design, implementation, upgrades, enhancement support, ongoing maintenance, and the stable and dependable systems foundation for enhanced user productivity. The ideal candidate will have experience creating and maintaining role based user security profiles and managing provisioning process. Familiarity with 3rd party tools to provision users and expereince with AD/SAML/Federated technology for SSO.
This is a full time position with UTHealth that will report to an office in the heart of the Texas Medical Center. We are a State of Texas employer that offers a stable environment, great work/life balance, and outstanding benefits. All of our employees are covered by our healthcare plan and participate in a pension program run by the state. It is classified as exempt.
Position Key Accountabilities:
1. Monitors, maintains and provides system support for the Enterprise Clinical Application systems and integrated systems providing business and functional analysis and communication between healthcare providers/departments and IT resources.
2. Coordinates system upgrades, new releases or changes to relevant application(s), generating and updating appropriate documentation per policy and procedure, including requirements, specifications, change control, training, test plans, and end user documentation.
3. Develops detailed specifications and documentation for software changes to vendor or for internally implemented modifications, providing communication of all changes to leadership and the user community.
4. Maintains the standard Provider Matrix and provider setup process.
5. Evaluates and recommends new healthcare technology to support patients and healthcare professional needs.
6. Provides proactive resolution of issues, responding to customer requests and changes while on site working with healthcare providers in the milieu.
7. Handles requests to update SER and EAF; assists with the Data courier tool.
8. Performs other duties as assigned.
Certification/Skills:
Advanced analytical and problem solving skills. High level of patience, empathy and courtesy. Advanced knowledge of MS Office products. Advanced computing, analytical and organizational skills
Must have a strong knowledge of the Epic SER settings, master tables and functionality.
Epic certification required - Current or within prior release version; or must be obtained within 3 months of hire date.
Minimum Education:
Bachelor's degree in computer science or related field; or relevant experience in lieu of education.
Minimum Experience:
Five (5) years of experience in clinical applications support, preferably Epic as well as experience in clinical setting either inpatient or outpatient.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code ยง 51.215