Configuration Tech (Information Technology)

Company Overview

SageNet is a leading managed services provider specializing in connectivity, cybersecurity and digital signage. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically-diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Washington, D.C., Atlanta, Philadelphia, and Chicago.

Job Purpose

The Configuration Tech plays an important role in meeting the goals of our Implementation Department. They do this by following platform documentation and production defaults in order to properly apply customer-specific, order-specific, and hardware-specific software to network hardware. The ideal candidate will have a passion for technology as well as a knack for diagnosing and resolving technical problems.

Job Responsibilities

• Configure various network and digital signage equipment across a wide range of hardware to customer required specifications
• Assemble network hardware from build documentation
• Test network equipment to ensure 100% quality
• Troubleshoot problems with network system configurations, including hardware and software
• Ensure that customers receive the highest level of customer service
• Work with Engineering department to develop and test new configuration templates
• Work with Logistics and Project Coordinators to ensure scheduling and productivity goals are met
• Adhere to safety procedures and guidelines at all times

Working Conditions

• Work is to be completed on site; no remote work offered for this position
• Primary work area is in an indoor environment
• Some work to be completed in non-temperature-controlled warehouse
• Day shift
• Weekend work possible for large projects

Job Requirements

• 1 – 3 years networking or help-desk experience or technical training school
• Hands-on experience with network and/or desktop hardware and peripherals
• Experience with various operating systems and software, i.e., Microsoft Windows, MS Office, etc.
• Ability to work independently and as part of a team
• Ability to follow instruction and work within pre-established guidelines
• SAP experience preferred
• Experience with Cisco and Fortinet equipment preferred

Physical Requirements

• Must be able to sit for long periods of time
• Extensive use of hands and fingers for lots of typing, and extensive use of eyes for intense focus on a computer screen
• Able to lift up to 50 lbs

Classification*: Hourly/Non-exempt
Position: Full Time
Travel Requirements: None
Direct Reports: None

Attention All Third-Party Agencies, Headhunters, and Recruiters 
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. 

Please contact Katie.Halstead@SageNet.com for any questions.  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Logistics and Inventory