Patient Care Specialist (Healthcare)
Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.
The Patient Care Specialist plays an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences, as well as delivering a positive and welcoming experience in every interaction. This position acts as the first point of contact for patients and referents by providing information on services, scheduling intakes and follow-up appointments, and processing referrals.
Hours:
Monday - Friday 8:00AM - 4:30PM
Job Duties:
Interacts with all patients and visitors with warmth and professionalism
Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments
Register new patients by collecting and verifying demographic and insurance information
Ensures a positive first impression for patients and referents by guiding them through the intake with professionalism and empathy
Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
Process internal and external referrals and communicate scheduling outcomes
Collaborate with clinical staff regarding patient care issues and scheduling
Maintain awareness in trends, patterns, and needs for new services
Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed
Maintain a clean and organized workspace and waiting room space by managing patient paperwork, office supplies, and other amenities
Attend mandatory meetings and trainings
Other duties as assigned
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:
St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction
