Federal Signal Corporation
Director, Technology Services (Information Technology)
Federal Signal has an immediate need for a Director of Technology Services who will provide for enterprise technology roadmap strategy and vision. This includes Client Services, Infrastructure, Communications, Network and Applications Architecture.
The incumbent will provide technical direction for the infrastructure, database and support teams while ensuring a highly available and stable environment. The responsibilities include maintenance of existing and future enterprise systems, while providing direction on technology related issues in support of operations. This also is a hands-on position responsible for tactical delivery of the enterprise's technology infrastructure, software, networks, telecommunications, and cloud infrastructure. This includes management of day-to-day activities, overseeing and coordinating projects, direct management of the infrastructure and support teams, and working closely with IT and enterprise leadership.
The work location either can be in University Park or Elgin, Illinois.
• Work with business leaders to establish a comprehensive technology plan that is consistent with the overall business objectives and adhere to budgetary considerations.
• Conduct technological research and provide recommendations that align with business operations and are adhered to within technology operations.
• Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization based upon current industry standards and best practices.
• Work with management and staff to determine appropriate IT budget and technology systems. Scope and identify technology, and negotiate price, delivery and implementation. Report on operations' budget and financial performance and overall service levels within the IT department.
• Lead the design, management, and execution of existing and future technology (On premise and Cloud) to support business objectives.
• Create, maintain and enforce written policies and procedures for all technical operations.
• Oversee the design, maintenance and implementation of the ERP systems and related or integrated systems. Plan, coordinate, and supervise all activities related to the design, development, and implementation of the organization's applications architecture, support and technical analysis function.
• Responsible for compliance with the IT administrative, SOX, and technical activities with the Federal Signal IT Operations function. Provide reporting of compliance to management and ensure the appropriate processes are in place for compliance.
• Maintain privacy and security of all data ensuring redundancy and enterprise backups are aligned with RPO\RTO. Establish and maintain compliance for security (PCI), and privacy (GDPR) standards and ensure adherence to them for operations.
• Direct the day-to-day activities of the IT Technical Services Organization, both operational and technical applications, to facilitate business alignment and collaboration across IT. Support leadership in developing and managing the strategic direction of the IT functional organization and permeate that direction throughout.
• Build and maintain a high performing and efficient team of individual contributors with strong technical competency to deliver results and support company growth. Actively participate in a robust talent review and management process by providing candid feedback and high impact coaching to managers and associates. Align staff and overall operations to ensure the stable operation of the organization's IT infrastructure.
• Bachelor's Degree minimum, Master's Degree preferred
• 10+ years in an IT Management, Project Management, with progressive experience in director/managerial roles that include employee hiring, development, performance management, delegation, and motivation
• 10+ years' experience with the following:
o Windows systems and VMWare system administration; and
o vendor management, contract management and IT service management, both insourced and outsourced.
• Expertise with multiple tenants of the IT function, from IT service management, vendor management, business analysis, ERP/JDE implementation and administration, Oracle database, SQL database, data warehouse (OBIEE or Power BI), Cisco networking, service desk software, Oracle JD Edwards, Syteline, Active Directory, O365, Symantec, disaster recovery, change management, sata analytics, and development, data security (GDPR, PCI).
• Proven experience in IT infrastructure planning and development; Working technical knowledge of current protocols, operating systems, and standards
• Ability to conduct and direct research into IT issues and products as required
• Hands-on hardware and software or application troubleshooting experience
• Capable of achieving an excellent understanding of the organization's goals and objectives
• Visionary thinking capabilities with proven business acumen, change management and stewardship experience
• Analytical and problem-solving skills, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and complete projects in a high-pressure environment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.