Product Support Expert -APEX Legends (Contract) (Information Technology)
#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
We're looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
This role is part of EA's Customer Experience (CE) organization. CE strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us.
You know your products inside and out, and you share that knowledge with anyone who needs it. You let Studios know what is going on with our players, and let our Advisors know what's going on with our games. You advocate for our players and work tirelessly to make sure that we're always pursuing the best possible player experience. For our Studios, you are the main point of contact every day, and you are the lynch pin of communication between CE and your Studios.
You're also an organized, dedicated self-starter. You're a genuinely nice person who brings positive energy to an office. You're approachable and take the time to listen so that you understand someone else's view.
We're here to help people (players AND employees) have great experiences with EA.
We love identifying a problem, working with QA and Studios to fix it, guiding our Advisors who are working with players experiencing that problem, and owning it from start to finish. We're good at cutting through the noise surrounding an issue, finding the core problem, and working it.
We take the knowledge we gain from playing our games and working these problems, and use it to improve the player experience. This runs the gamut from working on more player-friendly processes, to identifying the tools Advisors need, to helping Studios understand the impact of a problem in their game. We own virtually all aspects of live service for our games.